What is the role of a Certified Trainer at Chick-fil-A?

The role of a Certified Trainer at Chick-fil-A primarily focuses on mentoring and developing new team members. This responsibility entails delivering comprehensive training to ensure that new hires understand the values, culture, and operational standards of the company. Certified Trainers not only instruct on specific job functions but also embody and promote the Chick-fil-A philosophy of exceptional customer service and teamwork. Their influence extends to molding the attitudes and work ethic of new employees, which is crucial for maintaining the high service standards Chick-fil-A is known for.

While managing the inventory system, handling customer complaints, and supervising financial transactions are important aspects of the overall operation, they do not fall under the specialized duties of a Certified Trainer. Rather, these tasks are handled by other roles within the organization that focus specifically on operations, customer service, and financial management. The emphasis for Certified Trainers is on creating a supportive and informative training environment that enriches the experience for both new employees and, by extension, the guests they serve.